FAQ For Installers

Want to help your clients save money as part of an energy-saving lighting upgrade?

We can help!

We'll guide you every step of the way through the process.  To begin, here are the answers to some frequently asked questions:

How hard is it to get the incentives?


It's as simple as picking up the phone and talking to us! We'll guide you through the initial assessment stage and get you a quote on the available rebate.

Does my project qualify?

If you're upgrading from mercury vapour, metal halide or fluorescent lights to LEDs for a NSW business, your project may be eligible. Fraztec will assess your project and if it qualifies, we will help you get started.

What qualifications do I need?

All Electricians can partipate in the scheme, they just need an Electrical Contractor Licence and Public Liability Insurance. We will guide them through a quick and easy training package. As with the rest of the process, we make it easy!

Is there a lot of confusing paperwork?


There is paperwork of course but we keep it to a minimum and we'll guide you and the customer through each stage of the process making it quick and simple, so you can do what you do best - install!

Do I need floor plans?

As part of the service, Fraztec will conduct a site visit and prepare the required floor plans for Commercial Lighting upgrades. There may be cases where we need you to help obtain a rough outline prior to a site visit (especially for under cover car parks) but if this is needed, we will keep it quick and simple.

Do I need to get a lamp recycling certificate as part of the upgrade?

Metro Projects: We will pick up the lamps and recycle them on your behalf at no charge. Country Projects: No lamp recycling certificate is needed, the installer just needs to recycle the lamps responsibly. All we ask is that they keep a sample of each old lamp and fitting type. We will take photos of the old fittings lamp and ballast types when we conduct a site visit.

How much are the incentives?

Each project is different but we will assess everything and give you a quote at the start of the project. We lock in our pricing so you don't have to worry about extra hidden costs. The only time our price will change is if there are changes to the original project scope.

Who gets paid the incentive?

The payment can go to the installer, energy saver, LED supplier etc - whatever the parties agree. As long as the energy saver has agreed to the value of the energy efficient lighting upgrade and is fully aware that the project is part of the Energy Savings Scheme.

How does it work?

The NSW Energy Savings Scheme provides financial incentives to businesses who implement energy savings projects (eg: lighting upgrades) The incentives are in the form of Energy Savings Certificates for each MWh of energy that the project saves. Fraztec pays the agreed value to the relevant party (eg: installer, energy saver or supplier).

When does the incentive get paid?

Once the energy saver has paid for the upgrade, and Fraztec has received the key documents required for the submission, our commitment is to pay the nominated person the rebate as soon as possible.

My client wants to do their upgrades in stages. Is this possible?

Yes,it's absolutely possible! In this case, each stage is treated as a separate project so it would need to meet minimum project requirements.

The lighting specs changed part way through, does this void the project?

Not necessarily. Fraztec fully understand that change can and will occur once a lighting upgrade has commenced. This key is open communication and understanding of the potential impact of the project once the change has been identified.

Can a project be part of the scheme if the business has participated previously?

Yes! It is a little-known fact that you can generate more Energy Saving Certificates even if the business claimed previously. The latest upgrade needs to meet the requirements. Contact us and we can assess the project and let you know if it qualifies.

What's the benefit to me?

The financial incentives from the Energy Savings Scheme will reduce the cost of the lighting upgrade. This means you can give customers much more competitive prices on these types of jobs. During the first job, you'll see how Fraztec make the process quick and easy and you'll have the confidence to make it a selling point for subsequent jobs.

What type of businesses can participate in the scheme?

Any business located in NSW with an ABN can take advantage of the rebates! We have worked with all kinds of businesses from border to border, large and small. Eg: Farms, Offices, Warehouses, Strata, Manufacturing, Shopping Centres and Retail, Government, Schools, Mines, Airports, Aged Care and many more.

Can Government departments participate?

Yes! As long as the project meets the minimum requirements, schools, military buildings and other government departments can take advantage of the scheme.

Can I choose the products?

Yes! As the installer, you have the flexibility to choose which scheme-approved products you'd like to use. Not sure what products are right for your project? Our team of leading electrical wholesalers and LED suppliers have an extensive range of approved products, and together we'll help you select the best products for your project. Already have a product in mind? Check if your product is IPART Approved

Want to know more or ready to get started?

Call us today on 0423 333 058 to see how easy it is!

When does the Energy Savings Scheme finish?

The Energy Savings Scheme is legislated to run until 2050 or until there is an equivalent national energy efficiency scheme.

What it the Minimum Co-Payment?

For a project to participate in the Scheme, the energy saver must contribute a minimum dollar value for the products and installation of a lighting upgrade LESS the rebate - this amount is called the Minimum Co-Payment. The minimum co-payment is NOT an additional payment, it is simply making sure that the purchaser has paid at least this amount towards the project to meet the Scheme’s rules. Each project will have a different minimum co-payment value as no project is exactly the same. Fraztec will let you know what this value is before the project commences to ensure compliance. Here's how we figure it out: Product Cost + Installation Cost - agreed Energy Savings Certificate value ...must be greater than... $5 per MWh of electricity saved by upgrading the lighting as deemed by the scheme Example: Harry's Hardware is upgrading their lighting. The upgrades will save 1200 MWh. Minimum Co-Payment: 1200 MWh x $5 = $6000 (ex GST) Product cost: $5,000 (ex GST) Installation Cost: $5,000 (ex GST) ============== Total Project Costs: $10,000 (ex GST) Agreed Scheme Rebate Value: $3,000 Ex GST ============== Total Paid by Purchaser: $7,000 (ex GST) This project can proceed as the total paid by the purchaser (after rebate) is greater than the minimum co-payment.

Can I use products from different suppliers?

Yes! As long as the products are approved to be part of the scheme, you can mix and match. Need a suggestion on which products to use? Check out the products offered by our network of suppliers

Will installing Sensors generate increase the returns?

Yes, installing Daylight and/or Motion Sensors should increase the Energy Saving Certificates generated by a project